Frequently Asked Questions

Membership FAQs

Q: How does membership in The Sphere work?
The Sphere is a monthly membership. You have access to the integration-focused courses, calls, content, and community only while you’re enrolled. You may find that some months You will take high advantage of the membership privileges, and sometimes less - depending on your unique professional needs. Nevertheless we will be here as your trusted source of expert advisory, professional supervision, community support and mentorship when you need it.

Q: What do I get immediate access to?

Right now, You have access to previously-recorded summit presentations, masterclasses and interviews with the industry's leading integration professionals. You also have access to a library of mentorship and supervision calls from the past two years. You can binge-watch these recordings or refer to them for topic-specific support as needed. New content is added regularly.

Mentorship & Supervision Call FAQs

Q: How do the mentorship & supervision calls work ?

Every month, Shiri hosts a special call where members are invited to raise any question on the topics of integration support and sacred business. You’ll join a Zoom webinar via private link; members are invited to have their cameras ON while keeping muted. You are invited to raise your hand and ask your questions live to receive Shiri's guidance, and to tap into the wisdom of your community - who may be invited to participate in the conversation.

Q: Do I need to participate/have my camera on?
No. You may choose to participate in calls by listening, or with off-camera interaction by chatting with your colleagues in the chat box, listening in and learning from other questions being presented. You may also pre-submit a question prior to the call and have it answered live, without needing to actively -participate - see below for instructions on how to presubmit a question.

Q: When are the mentorship & supervision calls held?

Calls are held every 4th Thursday of the month, 11 am PT/ 1 pm CT/ 2 pm EST, for 60 minutes.

You can find the exact date and link in the membership calendar page so You can plan to add these to your schedule several weeks in advance.

Q: What if I can’t make it to a live session?

Not a problem! You may presubmit your questions on the topics of integration therapy and visionary business management to Shiri. To submit your questions, use this form. Questions can be submitted at any time and no later than 24 hours before the monthly call.

THEN:

Watch the replays at your convenience (uploaded no later than 48 hours post call time) through the Mentorship & Supervision Recording library, found in your membership area.

Technology FAQs

Q: How do I update my password?
If you’ve lost your password and can’t get in, click the Forgot Password button on the login page. A link will be sent to your email so you can update your password.

Q: How do I make sure I know what time the call is in my time zone?
From the calendar on the current month page you can add the call to your Google Calendar. The time zone will be automatically converted for you by Google Calendar.

For your convenience You can also use this Time Zone Converter Link.

Billing FAQs

Q: When will my card be billed?
Your card is charged as soon as you sign up. All future payments will be automatically debited every 30 days thereafter if you are on a monthly plan or one year after your first payment if you are on an annual plan.

Q: Can I get a refund for my payments?

As outlined in the terms and conditions, You may choose to easily cancel your membership at any time, however refunds for previous payments are not provided.

Q: How can I update my credit card?

You can update your credit card information by following these steps:

After logging in to the member portal, click into the Member Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
Click Billing Info in the top right corner of the page.
Click … next to your card information.
Select Replace.
Complete the replace card prompt.
Then, click Update to apply and keep the changes

Cancellation FAQs

Q: Can I cancel my membership?

We are sad to see you go but understand! Please note that if you cancel and want to rejoin at a later date, the price of the membership could be higher.

If you’ve decided you would like to cancel your membership now, please follow these steps:

When logged into the membership portal, click on your Avatar from the page header at the top right
Select Settings from the dropdown
Click Billing Info in the top right of the page
Select the Cancel button next to the Doctor Mom Membership product
Select Cancel this subscription

You will continue to have access until the end of your billing cycle.

Q: What happens when I cancel? Do I still get access to the calls and the membership site?
The Sphere is an exclusive membership. You only have access to calls, content, recordings, community and The Sphere site while you’re a member.

If you choose to cancel your membership, your site access will end on your next billing date. Your billing date is the date you signed up.

You can see this information and manage your account by going to your private member area.

Q: Can I sign up again if I cancel?
Yes, at any time. We would love to welcome you back into our community!

Q: Once I cancel, do I still have access to the months I’ve payed for?
The Sphere is a membership that grants access to our awesome content - not ownership to content. You only have unlimited access as long as You are a member. If You cancel, your membership is disabled at the end of the last month You paid for, and You will no longer be able to login to the membership site or access any of the content/other privileges.